Infinity Couples Monogram - Steel Sign

The personalization preview for each of our signs will provide you with the exact text that will appear on your finished product. What you see in the preview is exactly what you will receive. (no emojis or emoticons).Certain punctuation, such as hyphens (dashes) will not appear on your final piece. Please do not include Hyphens, dashes, colons, semi-colons, symbols, or emojis. We recommend periods or slashes in their place.

Please note: This item does not come with mounting hardware.

Product Dimensions (inch): Refer to size chart above.

• 12 - 11.5" x 11.5"
• 15 - 14.5" x 14.5"
• 18 - 17.5" x 17.5"
• 24 - 23.5" x 23.5"
• 30 - 29.5" x 29.5"

This is a brief explanation of our processes used for shipping products and 'typical' time scales when considering the many variables of supply chains involved.

We ship to the USA only at this time. This may take 3-5 days.

Our 'typical' time-scale for order production is around 2-3 days depending on what product is being made (and seasonal activity as during the Christmas holiday period where orders may come faster and more numerous than normal during this period). On production completion and QC, the product ordered is considered "fulfilled" and is then shipped.

It is important to remember that once an ordered product leaves our production facility and is within the shipping carrier network, the shipping process is the responsibility of the Carrier. 

YOU MAY BE WONDERING...

1. When will my order ship?
A. Our products ship after 3-5 business days after an order is within our system.

2. Will I get an email with my order details?
A. Yes! We will send you an email as soon as your order is placed, summarizing all the details.

3. How long will my order take to arrive?
We ship orders from production plants in the USA.

4. Can I cancel my order?
A. You can cancel any order before it ships. After it ships, you are responsible for any fees incurred.

5. What is the exchange/return policy?
A. We have a 10 day return policy. Product issues may result in a refund. *** Does NOT include mistakes made by the customer or refund of shipping. Return shipping by customer.

Step 1: E-mail us with your order # and name:- With a subject of (Refund Request)- List your product and why you want to return it.

Step 2: Our team will contact you (usually within 24-48 hours) with our address to ship your item back.

Step 3: Ship your item back to us. Once we receive it, we will inspect it.

Step 4: If all is good, we will fully refund your item.

Refunded/returned products are confirmed via e-mail showing all return/refund details.

6. What payment methods are accepted?
A. We accept all major credit cards from any country including: Visa, Mastercard, American Express, Discover, and more.

7. Are there any additional fees I have to pay?
A. No! Handling/processing fees are never charged.

8. My order won't go through.. HELP !!
A. Ensure that the billing address you entered matches that of your credit card. Additionally, check the CV code and that funds are available to cover your order.

9. How much is shipping?
A. Shipping is free within the Contiguous US States.

10. Who ships my package?
A. We do. Products generally ship within after 3-5 business days after an order is within our system. ALL US orders are mainly delivered by USPS. 
*** Currently, we only ship "to" the Contiguous US States from production plants within the USA.

11. Oops - I put the wrong shipping address!
A.   If you need to update your address, select the contact us tab and send us a message within 24 hours of placing your order and we can change it for you.